Refund Policy

1. Refund Policy Overview

Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all our digital products. If you are not satisfied with your purchase for any reason, you can request a refund within 30 days of the purchase date.

Product Quality Commitment

We are committed to providing high-quality educational resources. If you find that our products do not meet the quality standards described in their descriptions, please let us know, and we will work to address your concerns or provide a refund if appropriate.

2. Conditions for Refunds

To be eligible for a refund, your request must meet the following conditions:

• The refund request is made within 30 days of the original purchase date
• You provide a valid reason for the refund request
• You provide proof of purchase (order number, email confirmation, etc.)
• The product has not been excessively downloaded, accessed, or used (as determined at our discretion)

Valid Reasons for Refunds

The following are generally considered valid reasons for refund requests:

• The product significantly differs from its description
• Technical issues that prevent access to the product that our support team cannot resolve
• Duplicate purchases made in error
• The educational content is not at the level advertised (e.g., too advanced or too basic)

3. Refund Processing Time

Once your refund request is approved, we will process the refund according to the following timeline:

• Credit/Debit Card Payments: Refunds will be processed back to the original payment method within 5-7 business days. Please note that it may take an additional 2-10 business days for the refund to appear on your statement, depending on your card issuer's policies.
• PayPal Payments: Refunds will be processed within 1-3 business days.
• Other Payment Methods: Refunds for other payment methods will be processed on a case-by-case basis, and our customer service team will provide specific timelines.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to refunds@theonefundboston.org with the subject line "Refund Request - [Your Order Number]"
2. Include the following information in your email:
   • Your full name
   • Order number or purchase confirmation
   • Date of purchase
   • Product(s) for which you are requesting a refund
   • Reason for the refund request
   • Any relevant screenshots or documentation supporting your request
3. Our customer service team will review your request and respond within 2 business days
4. If approved, we will process your refund according to the timeline outlined above

Alternatively, you can submit a refund request through our Contact Form on our website, selecting "Refund Request" as the subject.

5. Exceptions to the Refund Policy

While we strive to ensure customer satisfaction, there are certain situations where refunds may not be granted:

• Excessive Use: If you have accessed, downloaded, or used a significant portion of the digital product
• Time Limitation: Refund requests made after the 30-day period
• Promotional or Discounted Purchases: Products purchased at a significant discount (over 50% off) may be subject to different refund terms, which will be clearly communicated at the time of purchase
• Bundle Purchases: For bundle purchases, partial refunds for individual components may not be available
• Misuse or Fraud: Evidence of misuse, unauthorized sharing, or fraudulent activity

6. Special Circumstances

Technical Issues

We encourage you to contact our support team at support@theonefundboston.org before requesting a refund. Many technical issues can be resolved quickly, allowing you to enjoy the product you purchased.

Accidental Purchases

If you accidentally purchased the same product twice or made an unintended purchase, please contact us immediately. We will prioritize these refund requests if reported promptly.

Product Updates

Our educational materials are regularly updated to ensure accuracy and relevance. If you purchased a product shortly before an update was released, you will automatically receive access to the updated version at no additional cost.

7. Contact Information

If you have any questions about our refund policy, please contact us at:

StockWise Customer Service
Studio 65y Parker Unions
New Liamfort LS26 8UF
United Kingdom

Email: refunds@theonefundboston.org
Phone: +448564204266
Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.